The Antidote for Nastigrams

I wonder sometimes whether home inspections matter a darn given that I get nastigrams from sellers and their agents with depressing regularity. Then I get this from a client, via email: "Hi Paul, I wanted to write and thank you for recommending I get the gas heat stove serviced in the house on Van Buren St you inspected for me in the Spring. That recommendation saved my life, and my dog's life. "

It matters.